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Return Policy Items purchased on our website may be returned via mail or to any of our 4 locations. Items are eligible for refund to the original form of payment or exchange when they meet all of the below requirements:
Returned to us within 30 days of the order date
Clothing must be returned within 10 days of purchase/delivery (online only) unworn,unwashed, and undamaged with tickets still attached for refund to original form of payment
All clothing returns after 10 days will be given store credit in the form of a gift card
Unopened, unused and in their original packaging
Include the order receipt/packing slip
Item does not fall within our Final Sale Return Policy (see below)
Online items received for return that are received between 30 and 45 days from the order date will be eligible for store credit
Shipping fees that are incurred with your order are non-refundable
How do I return something I purchased online? Online purchases can either be returned via mail or in store at any of our 4 locations during our regular business hours. If returning via mail, please send items back with the receipt, in their original condition, and packaging to the address below. We are not liable for damage caused to items in transit, so please be sure to package your items back to us carefully to ensure a refund. Return shipping fees are the responsibility of the customer.
Attn: Online Returns Salemi’s Ace Hardware 2631 US HYW 35 S Rockport, TX 78382
When will my refund be processed? Please allow up to 7-10 business days from the time the items are returned to us for the funds to go back onto your card.
Return Shipping Fees Customer is responsible for paying return shipping fees, unless item arrived damaged.
Damaged Item Please email us as soon as possible at email@example.com so we can make it right. Emails for damages must be received within 15 days of delivery date to guarantee return/exchange eligibility.
In-Store Return Policy Items purchased at our physical brick and mortar locations are eligible for return or exchange up to 90 days from the date of purchase.
Final Sale Return Policy Sale, discounted, and personalized items all are Final Sale and not eligible for returns. This applies to both our online and in-store purchases.
Standard Sale Merchandise Exclusions Unless otherwise noted, the following items are never eligible for discounts, sales or coupons: fuel, bagged fertilizer, sale and clearance priced merchandise, online purchases, rental, in-store services, Ace Gift Cards, city stickers, previously purchased merchandise, Weber® Stihl® Toro including select power tools and power equipment Yeti, Traeger, Oakley, Smith & Sun cloud sunglasses, Craftsman, Big Green Egg, Nest Branded Products Fishing Licenses, water heaters, Grills, Lumber, Building Materials, Bag Goods, Fasteners, and keys. All electric items (anything with a plug) are limited to 10% off regular sales price.
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We accept MasterCard, Visa, and American Express.
Orders Over $100 Ship Free
$9.95 shipping on orders under $100. Exceptions may apply.
Free In Store Pickup
Shop online for pick up at any one of our four locations.
Returns for Online Purchases
You can make a return by mail or at any of our four locations.