Return Policy

Online Return Policy

Items purchased through mycoastalace.com may be returned via mail or to any of our physical locations. Items are eligible for refund to the original form of payment, or exchange in the case of a defect, when they meet all of the below requirements:

  • Include the order receipt or packing slip.
  • Unopened/unused in the original packaging (unless the item was defective).
  • Returned within 30 days of the order date.
  • Clothing must be returned within 10 days of delivery (online only) unworn and undamaged with tickets still attached.
  • The item must not fall within our Final Sale Return Policy (see below).
  • Shipping fees incurred with your order are non-refundable.

In-Store Return Policy

Items purchased at our physical locations are eligible for return or exchange up to 90 days from the date of purchase.

Final Sale Return Policy

Sale, discounted, clearance, and personalized items all are considered "Final Sale" and are not eligible for returns. This applies to both online and in-store purchases.

How do I return something I purchased online?

If you have any issues with your products, please email us at salemisonline@mycoastalace.com with the order number, your name, and the date of purchase.

Online purchases can either be returned via mail or in store at any of our physical locations during our regular business hours. If returning via mail, please send items back with the receipt, in their original packaging. A return shipping label will be provided to you. We are not liable for damage caused to items in transit, so please be sure to package your items back to us carefully to ensure a refund.

When will my refund be processed?

Please allow up to 7-10 business days from the time the items are returned to us for the funds to be credited back to your card. We cannot issue refunds to anything other than the card that was used to place the order.

My item arrived damaged!

Please email us as soon as possible at salemisonline@mycoastalace.com so we can make it right! Emails for damaged items must be received within 15 days of delivery date to guarantee return or exchange eligibility.

Standard Sale Merchandise Exclusions

Unless otherwise noted, the following items are not eligible for discounts, sales or coupons:

  • equipment rentals
  • in-store services
  • Ace Hardware gift cards
  • merchandise already on clearance
  • city stickers
  • hunting & fishing licenses
  • fuel
  • bagged fertilizer
  • water heaters
  • grills
  • lumber & raw building materials
  • fasteners
  • keys & cutting services
  • Stihl, Toro, Yeti, Traeger, Oakley, Smith, Suncloud, Craftsman, Big Green Egg, & Nest products